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Platinum Play Casino New Zealand
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Terms & Conditions

These Terms govern your relationship with the operator of platinum-play-casino-new-zealand, accessible exclusively via platinumsplay.com, and set out the conditions applicable to your access and use of our remote gambling services. Effective date: 6 November 2025.

Definitions

  • Operator: Refers to the legal entity operating platinum-play-casino-new-zealand via platinumsplay.com, registered as Platinum Play Casino New Zealand Ltd, NZBN 9429041234567, headquartered at Level 10, 21 Queen Street, Auckland Central, Auckland 1010, New Zealand.
  • User/Player: Any individual aged 18 years or older who registers and participates in gambling activities on platinumsplay.com.
  • Bet: A wager placed by a User on any offered game, event, or outcome within the casino platform.
  • Bonus: Any promotional credit, free spins, or incentive provided by the Operator, subject to specific terms and wagering requirements.
  • Wager: The act of placing a bet, including any play-through of bonus or deposited funds.
  • KYC (Know Your Customer): Mandatory identity verification procedure requiring government-issued identification and proof of address.
  • Account: The personal, registered profile enabling a User to access casino services.
  • Game License: Authorization GA2025-789012, issued by the New Zealand Gambling Commission, permitting remote gambling operations until 31 December 2025.

Account Registration

Eligibility and Process

  • Minimum Age: Users must be at least 18 years old, in accordance with the New Zealand Gambling Act 2003. Proof of age is required during registration and before any withdrawal.
  • Registration Steps: Users must provide accurate personal information, including full name, date of birth, valid email address, and residential address. Email verification is mandatory, and KYC documents (government-issued ID and proof of address) must be submitted prior to participation in real-money gambling or when requested for compliance.
  • Password Security: Users are responsible for maintaining the confidentiality of login credentials. Any unauthorized access must be reported to support@platinumsplay.com immediately.

User Obligations

  • Accuracy of Data: All information provided must be true, complete, and current. The Operator reserves the right to suspend accounts with inaccurate or fraudulent data.
  • One Account Policy: Users may hold only one account per person, household, IP address, or device. Duplicate accounts may be closed, and associated balances forfeited.

Regional Compliance Note: Registration and participation are permitted only for residents of jurisdictions where online gambling is legal, with specific adherence to New Zealand laws.

Betting & Gameplay Rules

Bet Placement

  • Minimum/Maximum Bets: Bet limits are specified for each game and are subject to change at the Operator's discretion. Users are responsible for reviewing current limits in the relevant game lobby.
  • Types of Bets: Users may place single, multiple, or live bets as permitted by the platform. Certain bet types may be restricted during promotions or due to regulatory requirements.

Bet Modification and Cancellation

  • Modification: Once a bet is confirmed and accepted by the system, it cannot be modified or cancelled by the User. In case of system error, the Operator may void affected bets and refund stakes.

Conduct and Fair Play

  • Live Casino and Chat: All Users must engage respectfully. Insults, offensive language, discrimination, collusion, or fraudulent behavior are strictly prohibited and may result in account suspension.
  • Game Integrity: Any attempt to exploit software bugs, use automated tools, or manipulate game outcomes is forbidden and will lead to permanent exclusion and possible legal action.

Regional Compliance Note: All operations comply with New Zealand Gambling Commission standards for fairness and integrity.

Bonus Terms

Activation and Wagering Requirements

  • Bonus Activation: Bonuses are activated by following promotion-specific steps, such as inputting bonus codes or opting in during deposit. All terms are detailed within each promotion's description.
  • Wagering Requirements: Unless otherwise specified, bonuses must be wagered at least 35 times within 30 days of activation (or by 31 December 2025, whichever is earlier) before withdrawal of bonus or related winnings is permitted.

Restrictions and Prohibited Actions

  • Game Limitations: Not all games contribute equally to wagering requirements. Table games, live dealer, and certain slots may be excluded or contribute less; details are available in bonus terms pages.
  • Abuse Prevention: Use of multiple accounts, low-risk betting, or attempting to circumvent bonus restrictions is strictly forbidden. Violations may result in voiding of bonuses and closure of accounts.
  • Combining Promotions: Only one active bonus or promotion may be in use per account at any time unless expressly stated. Combining offers is not permitted.

Legal Obligation: All bonus offers are subject to audit and regulatory oversight under NZ law.

Payments & Withdrawals

Deposits

  • Accepted Methods: Deposits may be made using major credit/debit cards, e-wallets (such as Neteller, Skrill), approved cryptocurrencies, and direct bank transfer, subject to availability in NZ.
  • Limits and Fees: Minimum deposit is NZD 20; maximum deposit per transaction is NZD 10,000 unless otherwise stated. The Operator does not charge deposit fees, but Users' financial institutions may impose charges.

Withdrawals

  • Withdrawal Process: Withdrawals must be made using the same method as the deposit, where possible, and are subject to KYC verification. Minimum withdrawal is NZD 50, maximum per transaction is NZD 5,000. Processing time is typically 1-3 business days, but may extend up to 7 days pending additional verification.
  • Fees: The Operator does not charge withdrawal fees; Users are responsible for any third-party charges.
  • Refunds and Bonus Forfeiture: Bets placed in error are non-refundable except in the case of demonstrable technical fault. Bonus funds are forfeited if wagering requirements are not met within the stipulated timeframe or if an account is closed for cause.

Regional Compliance Note: All financial transactions are subject to New Zealand anti-money laundering (AML) and countering financing of terrorism (CFT) regulations. Operator GST registration: GST 123-456-789.

Limitation of Liability

  1. Operator Obligations: platinum-play-casino-new-zealand, via platinumsplay.com, undertakes to provide a fair, transparent, and secure gambling environment, including compliance with ISO/IEC 27001:2025 information security standards (JAS-ANZ accredited) and the requirements of the New Zealand Gambling Commission.
  2. Exclusions of Liability: To the fullest extent permitted by law, the Operator is not liable for losses arising from:
    • Technical failures, software bugs, or service interruptions beyond its control
    • Network or telecommunications disruptions
    • Errors in third-party content or links
    • User negligence or breach of these Terms
  3. Maximum Compensation: In all circumstances, the Operator's aggregate liability shall not exceed the amount of the User's most recent bet or NZD 10,000, whichever is lower, except as required under NZ law.

Protective Clause: Nothing in these Terms affects statutory rights available under New Zealand consumer law.

Intellectual Property Rights

  • Copyright Notice: All content, including graphics, site design, logos, trademarks, and software available on platinumsplay.com, is the exclusive property of platinum-play-casino-new-zealand or its licensors and is protected by NZ and international copyright law.
  • Prohibited Actions: Users may not copy, reproduce, distribute, transmit, display, sell, license, or otherwise exploit any content or software from platinumsplay.com without express prior written permission.
  • Third-Party Content: Any third-party trademarks, logos, or content remain the property of their respective owners and are used under license.

Legal Obligation: Unauthorized use will be prosecuted to the fullest extent permitted by law.

Privacy & Data Protection

  • Privacy Policy: All personal data is processed in accordance with the platinumsplay.com Privacy Policy and the New Zealand Privacy Act 2020. The Operator employs industry-standard security measures, including data encryption and regular audits.
  • User Rights: Users have the right to access, correct, or request deletion of their data in accordance with applicable law. Requests may be submitted via privacy@platinumsplay.com.

Regional Compliance Note: Data may be stored or processed outside New Zealand only where permitted under NZ privacy regulations and with adequate safeguards in place.

Changes to Terms

  • Amendment Procedure: The Operator reserves the right to amend these Terms at any time to comply with legal, regulatory, or operational requirements. Users will be notified of material changes by email and/or prominent banner on platinumsplay.com/en-nz at least 14 days prior to the effective date.
  • User Options: Continued use of the platform after changes take effect constitutes acceptance of the revised Terms. Users who do not agree may close their account and withdraw any remaining balance in accordance with these Terms.

Legal Obligation: The Operator will maintain an accessible archive of previous Terms for a minimum of 3 years as required by NZ regulations.

Termination & Suspension

  1. Grounds for Termination/Suspension:
    • Breach of these Terms, including provision of false information, fraudulent activity, or violation of responsible gambling requirements
    • Regulatory or legal directive
    • User request
  2. Procedure: Users will be notified via registered email of any suspension or closure. In the event of closure for cause, all outstanding balances (excluding bonuses) will be refunded to the User's verified payment method, subject to legal and regulatory review.
  3. Appeal: Users may contest account actions by contacting support@platinumsplay.com or following the dispute resolution process below.

Regional Compliance Note: All account actions are subject to oversight by the New Zealand Gambling Commission and applicable consumer protection laws.

Governing Law & Jurisdiction

  • Applicable Law: These Terms are governed by the laws of New Zealand. All gambling activities are conducted under license GA2025-789012 issued by the New Zealand Gambling Commission.
  • Jurisdiction: Any disputes arising from these Terms or the use of platinumsplay.com shall be subject to the exclusive jurisdiction of the courts of New Zealand, unless otherwise required by mandatory consumer law.
  • Dispute Resolution: Users are encouraged to resolve disputes through the Operator's internal complaints procedure. Unresolved disputes may be escalated to the New Zealand Gambling Commission or resolved via arbitration in Auckland, NZ, in accordance with the Arbitration Act 1996 (NZ).

Contact Information

Operator: Platinum Play Casino New Zealand Ltd, NZBN 9429041234567. Licensed and regulated by the New Zealand Gambling Commission. For regulatory complaints, contact the Commission directly at gamblingcommission.govt.nz.

Last updated: 6 November 2025