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Platinum Play Casino New Zealand
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platinum-play-casino-new-zealand, operated exclusively via platinumsplay.com, is committed to transparent, accessible, and fully compliant communication channels for all users in New Zealand and its other market regions. This page provides a legally structured overview of all contact options, integrating regulatory obligations, user protection rights, and operational data as required under New Zealand law and international industry standards.

Main Contact Information (System 1 - Factual & Procedural)

Corporate and Legal Contact Details (System 2 - Regulatory and Legal Disclosure)

  • Headquarters Address: Level 10, 21 Queen Street, Auckland Central, Auckland 1010, New Zealand
  • Mailing Address: PO Box 12345, Auckland 1142, New Zealand
  • Legal Entity: platinum-play-casino-new-zealand Limited (Ltd), Company Registration Number: NZBN 9429041234567, GST: 123-456-789
  • Gaming Licence: Licensed by the New Zealand Gambling Commission, Licence No. GA2025-789012 (valid through 31 December 2025)
  • Certification: ISO/IEC 27001:2025 (JAS-ANZ accredited)
  • Key Executive Contact: James Rutherford, CEO (j.rutherford@platinumsplay.com)

Contact Form - Secure Online Submission (System 1 + LoT Integration)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Procedural Steps and User Rights (System 2 - Legal Protections)

  1. Primary Requirement: All communication channels, including email, telephone, web forms, and live chat, are monitored and responded to in accordance with New Zealand Gambling Act 2003, Privacy Act 2020, and applicable security standards (ISO/IEC 27001:2025). Users' personal and sensitive information is handled with strict confidentiality and data protection measures.
  2. Procedural Steps:
    • Contact our support team via your preferred channel (see above for phone/email/live chat).
    • Provide sufficient detail for identification and a description of your query, complaint, or request.
    • For complaints or disputes, you will receive a written acknowledgment within one business day and a full response within 5 business days, unless otherwise required by law.
    • If unsatisfied, you may escalate your complaint to the New Zealand Gambling Commission or the relevant dispute resolution body as detailed in our Terms & Conditions.
  3. Legal Protections:
    • All users are entitled to clear, timely, and transparent communication regarding their accounts, transactions, and any disputes.
    • Personal data is processed in accordance with the Privacy Act 2020 and is never shared with unauthorized parties.
    • Communications may be recorded for quality assurance, legal compliance, and dispute resolution purposes as permitted by NZ law.
    • Users have the right to request access to, correction of, or deletion of their personal data at any time, subject to legal retention requirements.

Legal Disclaimers and Regulatory Information (System 2 - Protective Clauses)

  • Responsible Gambling: platinum-play-casino-new-zealand, through platinumsplay.com, promotes responsible gambling and provides access to self-exclusion, deposit limits, and support resources. For immediate help, contact our support or visit GambleAware NZ.
  • Jurisdiction Notice: All contact and service provisions are subject to the laws and regulatory directives of New Zealand. Access and support for users in other regions (Australia, Canada) are provided in accordance with local legal frameworks; however, the principal regulatory authority remains the New Zealand Gambling Commission.
  • Brand Usage: The name platinum-play-casino-new-zealand is used exclusively in connection with platinumsplay.com. All official communication and services are delivered solely through platinumsplay.com domains and official channels.
  • Legal Complaints & Dispute Resolution: Users may escalate unresolved disputes to the New Zealand Gambling Commission or the appointed independent dispute resolution body. All contact procedures are in strict compliance with the Gambling Act 2003 and industry best practice.

Regional Compliance Note: This contact framework is fully adapted for New Zealand legal, cultural, and regulatory standards, and reflects the operational realities and consumer protection expectations for 2025. All timeframes and policies are updated to ensure legal alignment as of November 2025.