Privacy Policy

This Privacy Policy explains the principles and practices governing the collection, use, disclosure, and protection of your personal data as a player or visitor on platinumsplay.com, operated by platinum-play-casino-new-zealand. It applies to all users accessing our services from New Zealand and is effective as of 6 November 2025. Maintaining your privacy and complying with New Zealand's regulatory requirements are central to all our operations.

Who We Are

OBSERVE: platinum-play-casino-new-zealand is the registered operator of platinumsplay.com, serving users in New Zealand and select international regions.
EXPAND: Compliance with New Zealand Gambling Commission and international data protection standards is ensured by full legal registration, transparent governance, and accessible contact channels.
REFLECT: All data processing is overseen by a designated Data Protection Officer (DPO), whose contact details are provided for your convenience.

Legal Entity: platinum-play-casino-new-zealand Ltd
Legal Address: Level 10, 21 Queen Street, Auckland Central, Auckland 1010, New Zealand
Company Registration Number: NZBN 9429041234567
GST Number: 123-456-789
Gambling License: GA2025-789012, valid until 31 December 2025, issued by the New Zealand Gambling Commission
Certifications: ISO/IEC 27001:2025 (JAS-ANZ accredited)
Data Protection Officer: Sophie McKenzie (info@platinumsplay.com; +64 9 123 4567; PO Box 12345, Auckland 1142, New Zealand)

What Personal Data We Collect

OBSERVE: We collect a range of data to facilitate secure, compliant, and optimized service delivery.
EXPAND: Categories include personal identity, technical identifiers, behavioral analytics, payment credentials, and tracking technologies.
REFLECT: Collection is limited to the minimum necessary for legal, operational, and security purposes.

Personal Data: Full name, date of birth, address, email, phone number, nationality, identification documents.
Technical Data: IP address, device information, browser type, session logs, geolocation data.
Payment Data: Transaction records, credit/debit card details, banking information, withdrawal and deposit history.
Behavioral Data: Betting and gaming history, preferences, clickstream data, session duration, responsible gaming activity.
Cookies & Tracking: Session cookies, persistent cookies, third-party analytics and marketing cookies, pixel tags, beacons.

Legal Basis for Processing

OBSERVE: Data is processed strictly in accordance with NZ Privacy Act 2020, Gambling Act 2003, and aligned with international standards.
EXPAND: Legal bases are established for each processing activity, ensuring user rights and regulatory compliance.
REFLECT: Processing is always transparent, fair, and justified under one or more of the following grounds:

User Consent: Explicit agreement for marketing communications, optional features, and cookies. Consent can be withdrawn at any time.
Contract Fulfilment: Processing is necessary for account creation, service delivery, payments, and customer support as per our Terms and Conditions.
Legitimate Interests: Data is used for fraud prevention, security monitoring, analytics, and service improvements, balanced against your privacy rights.
Legal Obligations: Compliance with anti-money laundering (AML), know your customer (KYC), taxation, and reporting requirements mandated by NZ and international authorities.

Regional Compliance Note: All processing activities meet the requirements of the NZ Privacy Act 2020 and relevant international standards, ensuring the lawful and ethical handling of your data.

Purpose of Processing

OBSERVE: Data is collected and used solely for clearly defined, lawful purposes.
EXPAND: Each purpose aligns with operational, legal, and user experience objectives.
REFLECT: Processing is limited to what is necessary for:

Account Management: Registering users, verifying identity, maintaining account security, and facilitating responsible gambling measures.
Service Delivery: Enabling gameplay, processing payments, managing promotions and bonuses, and providing customer support.
Service Improvement & Analytics: Monitoring usage patterns, optimizing platform performance, enhancing user experience, and developing new features.
Marketing: Sending newsletters, promotional offers, and updates (only with user consent and opt-out options).
Fraud Prevention & Security: Detecting suspicious activities, enforcing anti-fraud protocols, and maintaining the integrity of platinumsplay.com.
Legal Compliance: Fulfilling statutory obligations, conducting regulatory reporting, and cooperating with lawful investigations.

Disclosure & Sharing

OBSERVE: Data may need to be shared with third parties to ensure lawful operations, secure payments, and regulatory compliance.
EXPAND: All disclosures are subject to strict contractual, technical, and legal safeguards.
REFLECT: Data is disclosed under the following circumstances:

Payment Partners: Banks, payment processors, and financial institutions for transaction processing and verification.
Service Providers: IT support, data hosting, analytics, and marketing partners operating under binding agreements with platinum-play-casino-new-zealand.
Regulatory Authorities: New Zealand Gambling Commission, tax authorities, and law enforcement as required by law.
Affiliates & Advertising Networks: Select partners for marketing and promotional purposes, only with your explicit consent.
Legal Successors: In case of merger, acquisition, or business transfer, provided privacy safeguards remain in place.

Protective Clause: No personal data is sold to third parties. All recipients are contractually obligated to uphold equivalent data protection standards.

International Transfers

OBSERVE: Data may be processed or stored outside New Zealand, including Australia and Canada, where select service providers and clients operate.
EXPAND: Transfers are subject to robust data protection mechanisms and contractual obligations, ensuring continuity of privacy rights.
REFLECT: International transfers are managed as follows:

Countries/Regions: Data may be transferred to Australia and Canada for platform hosting, support, and analytics.
Protection Guarantees: Standard contractual clauses (SCCs) are in place with all non-NZ partners. All transfers are compliant with NZ Privacy Act 2020 requirements. Where applicable, ISO/IEC 27001:2025 certified data centres are used.
User Safeguards: You retain all rights and remedies under New Zealand law, regardless of where your data is processed.

Regional Compliance Note: No data is transferred to jurisdictions lacking adequate privacy protections without additional safeguards and prior assessment.

Data Retention

OBSERVE: Data is retained only as long as necessary to fulfil contractual, legal, and operational requirements.
EXPAND: Retention periods are defined for each category, with automated and manual deletion protocols.
REFLECT: Our data retention practices are as follows:

Personal Data: Retained for the duration of your account and up to 5 years after account closure, as required by AML/KYC laws and Gambling Act 2003.
Payment Data: Retained for 7 years in compliance with financial regulations, unless a shorter period is mandated by law.
Behavioral & Technical Data: Retained for 3 years for analytics and platform security, after which it is anonymized or deleted.
Deletion Criteria: Data is deleted upon user request (where permitted), expiration of retention period, or completion of processing purposes.

Protective Clause: Where legal obligations require extended retention, access is strictly limited and data is securely archived.

Your Rights

OBSERVE: You have robust rights under the NZ Privacy Act 2020, aligned with GDPR standards, to control your personal data.
EXPAND: These rights are extended and clarified to ensure transparency, accessibility, and enforceability.
REFLECT: You may exercise the following rights at any time, free of charge:

Access: Obtain confirmation of whether your data is processed, and receive a copy of your personal data held by platinum-play-casino-new-zealand.
Correction: Request rectification of inaccurate, incomplete, or outdated personal data.
Deletion (Erasure): Request deletion of your data where processing is no longer necessary or consent is withdrawn, subject to legal obligations.
Restriction: Request limitation of data processing in specific circumstances (e.g., pending dispute resolution).
Objection: Object to processing based on legitimate interests, including direct marketing activities.
Data Portability: Receive your data in a structured, commonly used electronic format and transmit it to another provider.
Withdrawal of Consent: Withdraw your consent for marketing or optional data processing at any time.

Procedures for Exercising Rights

Contact our DPO via info@platinumsplay.com or fill in the form at platinumsplay.com/contact.
Your request will be acknowledged within 5 business days and responded to within 30 days, with possible extension for complex requests (notification provided).
All rights are exercised free of charge, unless requests are manifestly unfounded or excessive.

Regional Compliance Note: All procedures comply with NZ Privacy Act 2020, and where relevant, with GDPR-equivalent standards. There is no processing under Mexican law unless specifically notified to users based in Mexico.

Cookies & Tracking Technologies

OBSERVE: Cookies and similar technologies are used to enhance user experience, security, and analytics.
EXPAND: Users are informed of cookie use on first visit and can manage preferences at any time.
REFLECT: Our cookie practices include:

Session Cookies: Temporary cookies required for secure account login and gameplay, deleted when you close your browser.
Persistent Cookies: Remain on your device to remember preferences, improve navigation, and store consent choices.
Third-Party Cookies: Deployed by analytics (e.g., Google Analytics) and advertising partners, subject to your consent.
Management: Cookies can be managed or disabled via your browser settings or the cookie management panel on platinumsplay.com.
Opt-Out: You may withdraw consent for non-essential cookies at any time without affecting core services.

Protective Clause: Essential cookies are necessary for the operation of platinumsplay.com and cannot be disabled.

Data Security

OBSERVE: platinum-play-casino-new-zealand implements a comprehensive suite of technical and organizational measures to protect your data.
EXPAND: Security practices are aligned with ISO/IEC 27001:2025 and international best practices.
REFLECT: Our data security includes:

Encryption: All data is encrypted in transit using TLS 1.2+ and at rest with industry-standard algorithms.
Multi-Factor Authentication: Required for all administrative access and sensitive user actions.
Access Controls: Role-based access restrictions, regular review of permissions, and background checks for staff.
Security Audits: Independent audits and penetration testing are conducted annually, with continuous monitoring for vulnerabilities.
Staff Training: Mandatory annual security and privacy training for all employees, with specialized training for high-risk roles.
Incident Response: Documented protocols for detecting, reporting, and mitigating data breaches, with notification to users and authorities as required by law.
International Standards: Compliance with ISO/IEC 27001:2025 and SOC 2 where applicable.

Protective Clause: While all reasonable measures are taken, no system is completely immune to risks. Users are encouraged to maintain the confidentiality of their account credentials and report any suspicious activity immediately.

Complaints & Contacts

OBSERVE: We provide multiple channels for submitting privacy-related complaints or inquiries.
EXPAND: Complaints are managed through a structured and timely escalation process.
REFLECT: Contact and complaint procedures are as follows:

DPO Contact: Sophie McKenzie (info@platinumsplay.com; +64 9 123 4567)
Support Email: support@platinumsplay.com
Online Forms: Contact Form, Live Chat
Postal Address: PO Box 12345, Auckland 1142, New Zealand

Complaint Procedure

Submit your complaint or inquiry using one of the above channels.
Your complaint will be acknowledged within 5 business days and fully investigated with a response provided within 30 days.
If unresolved, you may escalate your complaint to the New Zealand Office of the Privacy Commissioner (privacy.org.nz; phone: 0800 803 909) or, if applicable, to an EU supervisory authority where cross-border processing is relevant.

Regional Compliance Note: All complaints are handled in accordance with New Zealand Privacy Act 2020 and related codes of practice.

Updates

OBSERVE: This policy may be updated to reflect changes in law, technology, or our business practices.
EXPAND: Users are informed proactively about all material changes.
REFLECT: Update protocol includes:

Notification: Advance notice of at least 30 days for significant changes via email, prominent website banners, and account dashboard notifications.
Version Control: This Privacy Policy is versioned and labelled "Last updated: 6 November 2025."
Changelog: Material changes will be summarized and made available in the policy update notice.
User Options: Users may object or close their account if they do not agree with the changes, with instructions provided in the update notification.

Protective Clause: Continued use of platinumsplay.com after changes take effect constitutes acceptance of the revised policy.